Careers

At The Claims Guys, we believe that our people are our success and you could be part of it…

We always look for passionate, energetic and customer-focused people to join our team. If you think you’ve got what it takes to work with us, we’d love to hear from you.

We are currently recruiting:

Claims Processor

We are currently looking for candidates who have previous experience of working within a targeted and busy Customer Service Contact Centre. The Claims Processor role involves dealing with a very high volume of claims throughout the whole claims process. There will be the opportunity to work in various teams learning new skills in order to understand the end to end process, which will bring excellent career progression opportunities. We are conveniently located 5 minutes from the bus & tram station in Altrincham and offer a fun, friendly and rewarding environment. Read more...

The Candidate:

  • Experience of working in a Claim Processing environment or knowledge of financial services is essential
  • Ability to process high volumes with a high level of accuracy
  • Experience of working on a case management system
  • You will be able to demonstrate excellent communication skills both verbal and written
  • Professional approach and ability to achieve targets

For further information please download the PDF.

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Customer Service/Collection Advisor

We are currently looking for candidates who have previous experience of working within a targeted and busy Customer Service Contact Centre. You will be responsible for dealing with both inbound and outbound calls with existing customers ensuring that they receive a professional service. We are conveniently located 5 minutes from the bus & tram station in Altrincham and offer a fun, friendly and rewarding environment. Read more...

The Candidate:

  • Experience of working in a Claim Management Company or within Financial Services
  • Excellent Customer Service and Sales skills
  • B2C Cash Collections experience
  • Ability to process high volumes ,with a high level of accuracy
  • Experience of working on a case management system
  • You will be able to demonstrate excellent communication skills both verbal and written
  • Professional approach and ability to achieve targets.
  • Works towards first time resolution on every call
  • Efficiently  manage and be in control of the call
  • Be able to identify and process outstanding tasks on customer accounts
  • The ability to handle a variety of tasks simultaneously, with strong customer contact skills essential.

For further information please download the PDF.

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Team Manager (Sales)

We are currently looking for experienced leaders to drive a team of Claims Assessors in a targeted outbound contact centre environment. We are conveniently located 5 minutes from the bus & tram station in Altrincham and offer a fun, friendly and rewarding environment. Read more...

We are currently looking for experienced leaders to drive a team of Claims Assessors in a targeted outbound contact centre environment. We are conveniently located 5 minutes from the bus & tram station in Altrincham and offer a fun, friendly and rewarding environment.

You will be an experienced ‘hands on’ Manager who has the ability to lead from the front and manage the performance of a team ensuring that both individual and team targets are achieved. First time resolution is key in an environment where change is a constant.

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Sales Advisors

We are seeking customer focused, committed and sales hungry individuals to work in our Sales Team talking to customers who have expressed an interest in our product and services (outbound and inbound calls). Read more...

We are seeking customer focused, committed and sales hungry individuals to work in our Sales Team talking to customers who have expressed an interest in our product and services (outbound and inbound calls).

Are you who we are looking for?

Are you target driven, motivated and able to thrive in a sales environment?

  • Have you got strong communication skills and an excellent telephone manner?
  • Do you have the ability to communicate effectively with our customers?
  • Are you a strong team player demonstrating a positive outlook?
  • Do you want to succeed and be rewarded?

If you can honestly answer ‘YES’ then please read on, we’d like to hear from you.

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Recruitment at The Claims Guys

  • Our Recruitment Process

    • After applying for one of our vacancies your application will be passed to our recruitment team.

    • Once we have received your application you can expect to hear from us by telephone or e-mail, usually within three working days, to offer feedback on your application.

    • If you are successful and we wish to arrange an interview we will contact you to talk about your application and discuss your suitability for the role. This also provides you with the perfect opportunity to find out more about us.

    • We will always confirm interview arrangements, via telephone and e-mail, give you details about the location and format of the interview and the recruiting manager’s contact details.

    • Following the interview a decision will be made by the recruiting manager and we will contact you to provide you with feedback or an offer of employment.

    • Depending on the position you have applied for you may be requested to attend a second interview.

  • Frequently Asked Questions
    • How do I apply for a vacancy with The Claims Guys?

      Please review the current vacancies on this page and apply for the job that is of interest to you. Simply e-mail your CV to jobs@theclaimsguys.co.uk
      If there are no current vacancies or if none of the vacancies are suitable for you, you can still send your CV through to us and we will keep your details on file for future opportunities.

    • What happens after I apply?

      For current vacancies we will review your application and the recruiting team will be in contact with you via email or telephone. For speculative applications we will register your application and will save your details on our database for future roles. For further information please refer to our recruitment process.

    • What can I do to prepare for my interview?

      Make sure you fully understand the role that you’re applying for by revisiting the job description, identifying what skills, interests and experiences relate to the position. It is imperative that you research The Claims Guys and the PPI industry.

    • Will I need to bring anything to an interview?

      We will already have a copy of your CV so there is no requirement for you to bring anything with you. We just ask that you allow plenty of time for your journey to ensure you arrive promptly for your interview – remember, first impressions count.

    • What can I expect in terms of training?

      We offer a comprehensive, well-planned Induction and Training programme for all new starters, so don’t worry if you don’t think you have the experience, we’ll bring you up to speed in no time. Furthermore, once you are in your new role you will receive continuous support, one-to-ones and reviews with your line manager.

    • Where is The Claims Guys based?

      We are based in Altrincham with our offices located just five minutes from the main bus and tram station.
      Address: Lynnfield House, Church Street, Altrincham, WA14 4DZ.

  • Benefits

    ✓ Competitive, realistic and uncapped Commission Scheme
    ✓ 28 days holiday a year (inclusive of Bank Holidays)
    ✓ Varied shift patterns – 35 Hours per week
    ✓ Dress Down Fridays
    ✓ Daily, Weekly and Monthly Incentives
    ✓ Free Vend Drinks
    ✓ Free Eye Tests
    ✓ Fun working environment
    ✓ Refer a Friend Scheme
    ✓ Child Care Vouchers
    ✓ Cycle to Work Scheme
    ✓ Career progression for motivated individuals
    ✓ Charity Events
    ✓ Work Events

Contact Us

If you wish to make an application please send your CV to jobs@theclaimsguys.co.uk or call our recruitment team on 0161 871 6794 for an informal chat (no agencies please).


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