Latest News

6 Jan 17

FCA Delays statement on deadline for PPI claims as total bill tops £25 billion

The Financial Conduct Authority (FCA) has delayed setting a deadline date for making PPI complaints, with a decision now expected to be announced in the first quarter of 2017. The original deadline proposed by the FCA was June 2019 and reports suggest this date could now be pushed back by a few months. Reuters commented: “FCA Chief Executive Andrew Bailey said the watchdog has received a ‘complete array’ of feedback… Read More »

11 Nov 16

Could claims for mis-sold Store Card PPI be the next big thing?

Reports suggest that customers who took out store cards in the last 40years ‘may have unknowingly bought payment protection insurance (PPI)’. According to the Financial Times: “Experts believe few customers have complained about store cards, either because they are unaware they were sold the insurance or are unsure where to file the complaint.” It is believed that store card PPI was so easily taken out because cards were offered at… Read More »

8 Nov 16

Proposed PPI Deadline Update

It is widely reported that the Financial Conduct Authority (FCA) propose to set a deadline of June 2019 for consumers to make a claim for mis-sold Payment Protection Insurance (PPI). The FCA issued its proposals in August and in a press release its Chief Executive, Andrew Bailey, said: “Putting a deadline on PPI complaints will bring the issue to an orderly conclusion in a way that protects both consumers and… Read More »

2 Aug 16

The Claims Guys has helped customers claim back over £364million!

To date, The Claims Guys (TCG) has helped customers to claim back over £364million for mis-sold Payment Protection Insurance (PPI). It is widely reported that the volume of claims submitted for mis-sold PPI will start to slow but it is not a trend seen at TCG. We continue to help our customers claim back the money they are owed and we’re currently processing around 25,000 claims a week. We can… Read More »

6 Jul 16

Has the FCA given in to banks over PPI deadline?

The Financial Conduct Authority (FCA) is said to have ‘caved in’ to the banks over Payment Protection Insurance (PPI) as they stick to their call for a 2 year deadline for new claims. According to The Times this is against the view of the FCAs own experts as it commented: “The shift – revealed in internal documents – is the latest example of the FCA softening its stance with banks… Read More »

4 Jul 16

Monthly PPI payouts remain high in 2016

The Financial Conduct Authority (FCA) reports that since January 2011, £24.2 billion has been paid out to customers who were mis-sold payment protection insurance (PPI). Despite media reports that claims for PPI are coming to an end, the figure for March 2016 (£456.40m) was in fact the largest monthly payout since October 2013. Year on year 2016 has the second highest payout volume for quarter 1 with £1,257.90m compared to… Read More »

4 Nov 15

FCA plans could result in PPI Claims Deadline as early as 2018

The Financial Conduct Authority (FCA) revealed recently that there could be a deadline put on PPI claims, in order to draw a line under the mis-selling issue. Customers could be forced to make their claims by early 2018, following the news that the financial industry has called on the FCA to put a time limit on the claims. It is argued that this time limit will help rebuild public trust… Read More »

10 Aug 15

Lloyds PPI Bill Jumps Even Further

Lloyds Banking Group has revealed that its total bill for mis-sold payment protection insurance (including Administration costs), will jump a further £1.4 billion as the lender announced additional provisions during the first half of 2015. The figures were released on 31st July as part of the half year results. This brings Lloyds’ total PPI bill (including Administration costs) to £13.4 billion, which is the highest of any British bank. The additional PPI… Read More »

28 Jul 15

FOS Receives 4,000 PPI Complaints per week

It has emerged this week that the Financial Ombudsman Service (FOS) received 4,000 payment protection insurance (PPI) complaints every week during April to June of 2015. The figure has emerged as part of a statement released by FOS on Tuesday 21st July, in which they published a snapshot of complaint figures for the first quarter of the 2015-2016 financial year. Chief Ombudsman, Caroline Wayman, sent out an email statement, announcing… Read More »

28 Jul 15

Complaints regarding Packaged Bank Accounts are on the rise

The number of complaints made to the Financial Ombudsman Service (FOS) about Packaged Bank Accounts (PBAs) has increased 278% in the past year, illustrating a rising issue in the sector. From March 2014 to March 2015, 21,348 complaints were made about PBAs and many more customers are beginning to question whether they were mis-sold the accounts in the first place. The founder of MoneySavingExpert.com, Martin Lewis, stated that PBAs are… Read More »

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