Latest News

8 Jun 15

Lloyds fined a record £117m for unfair handling of mis-sold PPI Complaints

Lloyds Banking Group has been fined £117m, the largest retail banking penalty ever imposed by the Financial Conduct Authority (FCA). The FCA led an investigation into Lloyds’ complaint handling procedures carried out between March 2012 and May 2013. During this period, Lloyds handled over 2.3m PPI complaints, and 37% of these were dismissed, with customers wrongly told that their case had been ‘fully investigated’ when this was not the case…. Read More »

29 May 15

Legal ruling set to create a new wave of PPI complaints

A landmark legal decision by the Supreme Court has led to the City watchdog’s consideration of new rules for Payment Protection Insurance (PPI) Claims. The decision came from the case Plevin vs Paragon Personal Finance in which Susan Plevin, a 59 year old college lecturer, was charged an upfront premium of £5,780 on a loan of £39,870. It was uncovered that 71.8% of this premium was commission, with Paragon taking… Read More »

8 May 15

A sum of £26 billion set aside for mis-sold PPI Costs

The cost of Payment Protection Insurance (PPI) for the whole banking sector is estimated to reach £26 billion. The Daily Express reported that: “The big five high-street banks mentioned above (Santander, HSBC, Lloyds, RBS, and Barclays) are understood to have allocated more than £24 billion* to compensate victims of insurance mis-selling last year.” The total bill, for the whole banking sector, is expected to hit £26 billion after all the… Read More »

7 Jan 15

Mis-sold PPI damages lender reputation for a new generation…

A joint study by Cass business school and think tank New City Agenda estimates that damaged lender reputation is set to hit the next generation. The study suggests that the rising number of mis-sold Payment Protection Insurance (PPI) claims – a misdemeanour that has so far cost British Banks £27bn – is to blame. The report goes on to say that this mis-selling was largely due to an ‘aggressive sales… Read More »

14 Aug 14

Testimonial: Mr Woodhall

“I would like to thank The Claims Guys for getting me refunds which I would not have bothered to do myself – as I did not have a clue how to claim them back.” 13.07.14

8 Apr 14

Testimonial: Mrs Kurtagja

“I would just like to say ‘thank you’ for the service you provided. I was surprised to receive a payment back as I did not think I gave enough information as it was quite a long time since the PPI. But, you guys were fantastic in collecting the information that was needed. So again, thanks.” 22.03.14

8 Apr 14

Testimonial: Mrs Mitchell

“Another success! Thank you and well done for offering such a good service.” 13.03.14

23 Jan 14

Testimonial: Mr Turner

“I am pleased with the result of the PPI claim. If it wasn’t for The Claims Guys I wouldn’t have known the money was there to claim. They were very helpful and worked well to get back what was due to me. Good job!” 09.01.14

23 Jan 14

Testimonial: Miss Cowan

“Having chosen The Claims Guys (TCG) to research my claims, I have been extremely impressed with their approach, helpfulness on the telephone, regular updates and success rate of claims. I have even passed on details of TCG to friends and family who are now following up claims too. Thank you for all you have done so far.” 06.01.14

21 May 13

Testimonial: Mrs Walls

“You did all the work on my behalf. Thank you very much, I doubt that I would have persevered with the claim.” 03.05.13

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