PPI (Payment Protection Insurance)

What is PPI?

Payment Protection Insurance (PPI), also known as Loan Protection Insurance was added to loans, credit cards, mortgages, car finance and store cards to protect you if you were made redundant or had an accident or illness that meant you were unable to work.

How was PPI mis-sold?

PPI was mis-sold for a variety of reasons:

  • Your eligibility to claim was not assessed – if you had a pre-diagnosed medical condition or were self-employed, retired or a student, in many cases you would not be able to make a claim.
  • Lenders put pressure on you to take out the policy – often by insinuating that you would be more likely to get approved for the finance if you took the policy.
  • Sales targets meant some sales people added PPI to finance without you even knowing.
  • You were not told about the alternative options to PPI – either different products or providers.
  • The terms and conditions of the PPI were not explained to you.
  • You had to pay for the policy up front (this is called a single premium policy).

Who sold PPI?

We have provided a list below of some lenders who could have sold you Payment Protection Insurance (PPI):

Who sold PPI?


What can I do?



You can start with a Free Check to see if PPI was ever added to your account. Complete our Free Check Form to get started and we can check with your lender.

There is no obligation to move on to step 2.


When PPI has been located

If we find PPI on your account, you have the option to continue with The Claims Guys and we will send you further paperwork to start the claim process. Or, alternatively, you can complete the claim yourself.

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