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News Update

31 Mar 17

PPI Claims deadline is announced

The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019, for making new Payment Protection Insurance (PPI) complaints. The deadline is aimed to prompt customers to make a decision on whether they want to make a complaint or not. Andrew Bailey, Chief Executive of the FCA said: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI… Read More »

6 Jan 17

FCA Delays statement on deadline for PPI claims as total bill tops £25 billion

The Financial Conduct Authority (FCA) has delayed setting a deadline date for making PPI complaints, with a decision now expected to be announced in the first quarter of 2017. The original deadline proposed by the FCA was June 2019 and reports suggest this date could now be pushed back by a few months. Reuters commented: “FCA Chief Executive Andrew Bailey said the watchdog has received… Read More »

8 Nov 16

Proposed PPI Deadline Update

It is widely reported that the Financial Conduct Authority (FCA) propose to set a deadline of June 2019 for consumers to make a claim for mis-sold Payment Protection Insurance (PPI). The FCA issued its proposals in August and in a press release its Chief Executive, Andrew Bailey, said: “Putting a deadline on PPI complaints will bring the issue to an orderly conclusion in a way… Read More »

2 Aug 16

The Claims Guys has helped customers claim back over £364million!

To date, The Claims Guys (TCG) has helped customers to claim back over £364million for mis-sold Payment Protection Insurance (PPI). It is widely reported that the volume of claims submitted for mis-sold PPI will start to slow but it is not a trend seen at TCG. We continue to help our customers claim back the money they are owed and we’re currently processing around 25,000… Read More »

28 Jul 15

FOS Receives 4,000 PPI Complaints per week

It has emerged this week that the Financial Ombudsman Service (FOS) received 4,000 payment protection insurance (PPI) complaints every week during April to June of 2015. The figure has emerged as part of a statement released by FOS on Tuesday 21st July, in which they published a snapshot of complaint figures for the first quarter of the 2015-2016 financial year. Chief Ombudsman, Caroline Wayman, sent… Read More »

8 Jun 15

Lloyds fined a record £117m for unfair handling of mis-sold PPI Complaints

Lloyds Banking Group has been fined £117m, the largest retail banking penalty ever imposed by the Financial Conduct Authority (FCA). The FCA led an investigation into Lloyds’ complaint handling procedures carried out between March 2012 and May 2013. During this period, Lloyds handled over 2.3m PPI complaints, and 37% of these were dismissed, with customers wrongly told that their case had been ‘fully investigated’ when… Read More »

29 May 15

Legal ruling set to create a new wave of PPI complaints

A landmark legal decision by the Supreme Court has led to the City watchdog’s consideration of new rules for Payment Protection Insurance (PPI) Claims. The decision came from the case Plevin vs Paragon Personal Finance in which Susan Plevin, a 59 year old college lecturer, was charged an upfront premium of £5,780 on a loan of £39,870. It was uncovered that 71.8% of this premium… Read More »