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Please note: As of 29 June 2021, we have stopped processing PPI, Packaged Bank Account, Payday Loans and Investment claims. We are also no longer processing Plevin PPI checks. If your enquiry relates to any of these products, we are unable to assist you with this and you should approach your lender(s) directly for further information.

We are no longer operating any inbound or outbound telephone lines for PPI, Packaged Bank Account, Payday Loans, Investment claims, or Plevin PPI checks. This includes our payments telephone line, which is now an automated telephone service.

We continue to operate an inbound and outbound telephone service for Tax Claims. Please note, the Tax Claim team are unable to assist you with any other enquiries.

  • If you have a question about an offer your lender has made, or our fees, please get in touch at: payments@theclaimsguys.co.uk
  • If you are enquiring about a communication you have received from us about Tax Claims, please email: assistance@theclaimsguys.co.uk
  • If you would like an update on a claim or enquiry you previously submitted to our legal partner, Cheval Legal please contact them directly at: enquiries@chevallegal.co.uk
  • If you have an enquiry about how we are processing your data or want to opt-out of further communications from us, please email us at: dataprotection@theclaimsguys.co.uk
  • If you would like to raise a complaint, please email us at: complaints@theclaimsguys.co.uk