Latest News

17 Feb 21

Fraudulent contact


We are aware that in recent weeks there have been scammers contacting individuals pretending to be The Claims Guys. This article will give you information generally about how to spot a scam, and also about what to do if you believe a scammer is fraudulently pretending to be The Claims Guys.

How to spot a scam

Scams can come in many forms, but the purpose of every scam is to obtain money through fraudulent means.  They can do this by getting you to reveal your personal details, stealing your information, or even tricking you into giving them money willingly.

A scammer may try to approach you on your doorstep, by post, over the phone or online. They’ll often pretend to be someone they are not and/or make misleading offers of services.

Tell-tale signs of a scam

Tell-tale signs of a fraudulent scheme include:

  • A cold call, particularly if this is from an unknow, or mobile number
  • A mention that you are due, or could receive large amounts of money
  • A request that you make an upfront payment, or agree to a costly service before receiving any money that is allegedly due to you
  • An email address which contains random numbers or is misspelt
  • An email, or letter that contains spelling/grammar errors and does not look professional

The list above is not exhaustive and there may be other signs. If something does not seem right you should not provide your personal details and you should never send money to a company, or individual where you have suspicions about them.

Scams involving The Claims Guys

Upfront Payments

We have recently had reports of individuals being telephoned by fraudulent parties pretending to be The Claims Guys. The scammers generally advise the individual that they are due a large sum of money from a claim, i.e.: £3,550 but the monies cannot be released until:

  • the individual makes an upfront payment of fees to the scammer;
  • the individual purchases a gift card of a specific value for the scammer; or
  • the individual takes out another product, such as a life insurance policy with the scammer.

The Claims Guys charge a fee for our claims services which is due for any successful claim, on receipt of a settlement refund; we will never ask for an upfront payment before releasing any settlement refund to you, nor would we require that you take out another product or policy prior to releasing any funds due to you.

Other firms stating they work with us

We work with and refer our customers to a number of partner firms who offer services such as PPI tax refunds, or Plevin PPI claims.

We will always get your permission before passing your details to a named-partner firm. Where you agree for your details to be passed to a partner firm, you will generally sign a document to facilitate the referral either online, or postally. It is important that you read all correspondence and documentation we send to you carefully, so you are aware what firm your personal information is being passed to.

If you are contacted by a firm who states that they work with us and are unsure of this, please contact us using the details found on our website:

What to do if you think you have been contacted by a scammer pretending to be The Claims Guys
  • Don’t reveal personal details or make any payments. Never give out personal or financial information to an unknown third party, or a third party you are suspicious of.
  • Check with us. If you receive contact from The Claims Guys that you are suspicious of, contact us to let us know. If the contact came from us, we will let you know so you can respond to it with confidence! Our contact details can be found:
  • Contact Action Fraud. If you have given out your information and suspect fraud, contact Action Fraud on 0300 123 2040.