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PPI (Payment Protection Insurance)

What is PPI?

Payment Protection Insurance (PPI) was a product designed to cover your repayments on Loans, Credit Cards, Car Finances, Mortgages or Store Cards and Catalogues if you are unable to work due to an accident, illness or redundancy.

As many as 64 million PPI policies1 have been sold in the UK between 1990 and 2010, but it was often mis-sold.

More than £35bn2 has already been paid back to people who have complained about the sale of PPI.

Complaints have previously been made about the way the PPI was sold, but following a recent change in complaints handling guidance there is also reason to complain if the Lender earned a high level of commission from the sale of PPI, which customers were not told about at the time of sale (Plevin).


  1. Financial Conduct Authority (FCA): Payment protection insurance explained – Last updated 29.04.2019
  2. Financial Conduct Authority (FCA): Monthly PPI refunds and compensation – Last updated 12.07.2019

How was PPI mis-sold?

According to the Regulator3, the following are just some ways PPI could have been mis-sold:

  • You were pressured into buying PPI or told you must have PPI
  • You were promised a cheaper rate if you bought PPI
  • You were told your Loan or Credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • You were advised to buy PPI that did not suit your circumstances or needs
  • You were self-employed, unemployed or retired but advised to buy PPI
  • You had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • You were advised that a pre-existing medical condition was included in your PPI policy (or advised that it was not included)
  • It was not made clear that you would pay interest on the PPI if it was added to your Loan
  • It was not made clear that the PPI would end before the Loan or Credit was repaid

There may be other reasons you were mis-sold PPI.


  1. Financial Conduct Authority (FCA): Complain about mis-selling of PPI – Last Updated 29.04.2019

New reason to complain

The changes to the complaints handling guidance, were a result of a court case about commission earned by a provider (often called Plevin), which means you may now also:

  • Complain even if PPI was not mis-sold or you do not think it was mis-sold
  • Complain even if you had a previous Complaint about mis-selling of PPI rejected

Who sold PPI?

We have provided a list below of some Lenders who could have sold you Payment Protection Insurance (PPI):

Who sold PPI?


How does your claims process work?

We have provided further details in the document below.

TCG PPI Key Facts