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A service update from The Claims Guys

The Claims Guys have taken the decision to stop processing claims, as of 29th June 2021.

You do not need to do anything at this time. If you have open claims with us, we will continue to work on your behalf until 29th June 2021 to bring your claims to a conclusion.

We will be writing to all customers who have open claims with us in June to provide information about the claims going forward.

If an offer is made by a lender on, or before 29th June 2021 our fees will still be payable, and we will continue to collect any outstanding fees after 29th June 2021.

We have included a section on Frequently Asked Questions below, which should answer any queries you have about the process.

Frequently Asked Questions

1. Why can you no longer process my claim?
We have submitted an application to the Financial Conduct Authority to cancel our claims management permissions on 29th June 2021. After this date we will no longer be able to carry out claims management activity.

2. Can I cancel my claim with you before 29th June 2021?
If you have an open claim with us our agreement with you will remain in effect until 29th June 2021, and we will continue to work on your behalf until this date. This means that if you cancel your claims before 29th June 2021, a cancellation fee will be payable for each claim as outlined in our Terms of Engagement. If you cancel after your lender has made an offer of compensation to you, then the cancellation fee charged will be equal to the success fee due under our agreement.

3. Are your fees still payable if I receive an offer from my lender?
As we are still representing you until 29th June 2021, if your lender makes an offer of compensation on, or before this date our fees will be due and payable. We are able to continue to collect our fees after 29th June 2021, and will continue to contact customers who have outstanding balances with us after this date. If you would like to make payment toward an outstanding balance, please click here to view your payment options.

4. How do I progress my claims after 29th June 2021?
We are working hard with lenders to bring all open claims to a conclusion. However, if you have open claims after 29th June 2021, there are two ways you can continue with these claims:

  • Pursue your claims with your lenders yourself. There is no charge for this service, and you may be able to escalate your claims to the Financial Ombudsman Service (FOS) if you are unhappy with a lender’s response; or
  • Use another claims management company or law firm to pursue your claims.

5. Do I need a claims management company, or other firm to represent me after 29th June 2021?
You are not required to use a claims management company to pursue your claims after 29th June 2021. You are able to pursue your claims against your lenders yourself for free. If you are unhappy with the response a lender provides to your claim you may also be able to escalate this to the Financial Ombudsman Service (FOS) free of charge. You may still wish to still have the convenience and assistance offered by a claims management company, in which case you are able to employ another claims management company or law firm to support you with your claims.

Who are The Claims Guys?

We are one of the longest established and most successful claims management companies. We were established in 2009 and we have spent over a decade helping our customers with PPI claims.

We have recently started working with selected partners who offer relevant services that may be of interest to our customers.

We will never transfer any personal information to a third party without your permission.  If you do not want to receive marketing updates you can simply click the unsubscribe option on any of our marketing communications, or email us at dataprotection@theclaimsguys.co.uk

Some PPI claim facts

71.8% of Mrs Plevin’s PPI premium was taken as commissioni
According to the Regulator, the average commission lenders were paid for PPI policies was 67%ii
We have claimed back over £1.6 billion since 2009 for our customers.iii


  1. https://www.supremecourt.uk/cases/docs/uksc-2014-0037-press-summary.pdf
  2. https://www.fca.org.uk/news/statements/fca-statement-payment-protection-insurance-ppi
  3. Figure shown before any applicable Income Tax is deducted – calculated up to January 2021.

What is a Plevin PPI claim?

Historically, when lenders sold PPI they failed to disclose the commission they received, which was taken out of the PPI premiums paid by consumers. So whilst consumers may have thought the premiums were for their cover, some of it was actually commission paid to the lenders for the sale of the PPI policy. A lender’s failure to disclose commission may have created an unfair relationship with the consumer. Following a court ruling, commonly known as the Plevin ruling, if this applies to you, this money can be claimed back.

You can find out more about Plevin, and how a Plevin PPI claim differs from a mis-sold PPI claim, in our handy Plevin FAQ

Is there anything else I should know?

A Plevin PPI claim differs from a financial mis-selling claim as the basis of the claim is the potential unfair relationship created by the lender’s failure to disclose commission. Currently, the only way to make a Plevin PPI claim is through a litigated claims process, which may involve a firm of solicitors making a court claim against your lender on your behalf.

This type of claim has become increasingly common over the last 18 months and a claim against your lender will not affect your relationship with them or any products you hold with them. Please note, your lender may cancel your PPI policy as a result of your claim.


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