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A service update from The Claims Guys

The Claims Guys have stopped mis-sold product and unfair relationship claims, as of 29th June 2021.

We have written to all customers who had an open claim(s) with us in June to provide information about their claims going forward.

If an offer has been made by a lender on, or before 29th June 2021 our fees will still be payable, and we will continue to collect any outstanding fees after 29th June 2021.

We have included a section on Frequently Asked Questions below, which should answer any queries you have about the process.

Frequently Asked Questions

1. Why can you no longer process my claim?
We submitted an application to the Financial Conduct Authority to cancel our claims management permissions on 29th June 2021. As this date has passed, we are no longer able to carry out claims management activity.

2. Are your fees still payable if I have received an offer from my lender?
As we still represented you until 29th June 2021, if your lender made an offer of compensation on, or before this date our fees will be due and payable. We are able to continue to collect our fees after 29th June 2021, and will continue to contact customers who have outstanding balances. If you would like to make payment toward an outstanding balance, please click here to view your payment options.

3. How do I progress my claims after 29th June 2021?
if you still have open claims, there are two ways you can continue with these claims:

  • Pursue your claims with your lenders yourself. There is no charge for this service, and you may be able to escalate your claims to the Financial Ombudsman Service (FOS) if you are unhappy with a lender’s response; or
  • Use another claims management company or law firm to pursue your claims.

4. Do I need a claims management company, or other firm to represent me?
You are not required to use a claims management company to pursue your claims. You are able to pursue your claims against your lenders yourself for free. If you are unhappy with the response a lender provides to your claim you may also be able to escalate this to the Financial Ombudsman Service (FOS) free of charge. You may still wish to still have the convenience and assistance offered by a claims management company, in which case you are able to employ another claims management company or law firm to support you with your claims.

Who are The Claims Guys?

We are one of the longest established and most successful claims management companies. We were established in 2009 and we have spent over a decade helping our customers with financial claims.

Although we can no longer help customers with PPI claims we have recently started working with selected partners who offer relevant services, such as Tax claims, that may be of interest to our customers.

We will never transfer any personal information to a third party without your permission.  If you do not want to receive marketing updates you can simply click the unsubscribe option on any of our communications, or email us at dataprotection@theclaimsguys.co.uk


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